Admission to the Academy for training is bases on the following factors:

• Proof of Citizenship or legal status (INS Card);
• Have no felony convictions;
• Be recommended after personal interview.

Temporary Permit may not be issued at completion of class if student Has a conviction of a crime and punishment or fine of over $500.00. Application will be submitted to the State of California and will be Issued after a background check which takes approximately 60 days. Reason for State denial: Drug, weapon or charge of violent crime.

The Classroom is large enough to accommodate up to twenty-five (25) Students. In order to insure each student has the best opportunity to successfully complete each phase of the training, enrollment is limited to five (5) persons per class.

(Vocational Rehabilitation only). Upon successful completion of each training program, graduates receive a graduation package.

The graduation package will include the following:

• Official letter of recommendation from the school;
• Certificates of completion;
• Listing of private and public security companies;
• Direct referrals.

Students are expected to conduct themselves in a reasonable manner, reflective of the working world, and abide by school regulations. The school reserves the right to place students on probation or dismiss them from the school when necessary.

The following, although not all inclusive, are instances that lead to probation or dismissal:

• Theft or destruction of school or student property;
• Any type of dishonesty or cheating;
• Physical abuse of any person on school property;
• Illegal possession of firearms or other weapon;
• Intentional disruption of any school activity;
• Possession, use, or sale of illicit drugs or alcoholic beverages;
• During scheduled school hours;
• Violation of school regulations.

An overall grade point average of 90 percent (90%) is required for successful completion of the training program, except in the case of Powers Of Arrest which is open book and requires a grade of 100 percent (100%). All grading is done by the instructor. Grades are based on a combination of test scores and practical demonstration. Students have one (1) year from the time of enrollment to complete all phases of the training program.

(Vocational Rehabilitation only). A Letter of Authorization for payment must be received prior to the beginning of training unless other arrangements have been made. Payment in full is requested within two (2) weeks after completion of class in order to process State licenses and order equipment if requested. The Temporary Guard Card will however be given at completion of class and the student will at that time be ready for employment. In the case of firearms qualification, students who fail to qualify initially will be allowed to re-shoot one (1) time at no additional charge. Thereafter, student's will be required to pay for ammunition and range fees, with no additional charge for instruction.

California Security Training Academy does not discriminate on the basis of Race, Color, Religion, Sex, Age, Handicap, Financial Status, Area of Origin or Residence in Admissions or Instructional Policies.

Students must keep good attendance:

• All hours must be completed;
• Any hours, or portion thereof, missed by a student, must be made up at a date specified by CSTA;
• Make-up hours must be completed no later than two (2) weeks after course ends unless a medical reason and confirmed.

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• Students may cease instruction at any time;
• Fees are collected only for completed modules;
• Students may drop out of any module prior to completion of the module with no penalty;
• Should a student drop out due to move or change of location, CSTA will direct that student to another school.

• Leave of absence may be taken up to one year from start of program for any reason;
• Fees must be paid for each completed module at the beginning of the leave of absence;
• Student must re-start training prior to the one year leave of absence.

Administrator will be accessible throughout the student's training. Students may meet with the School Administrator before beginning classes to discuss any questions or problem areas which might arise. Student will be given the Student Complaint Form, in duplicate, and the Course & Instructor Evaluation Form. (Please see back pages of Catalog). Students will be told that any complaints should be submitted in writing to the School Administrator to: 5659 1/2 Stockton Blvd., Sacramento, CA 95824.

California Security Training Academy's complaint procedures are as follows:

1. All complaints will be investigated thoroughly, including interviewing all people and reviewing all documents that relate or may potentially relate to the complaint;
2. Reject the complaint if, after investigation, it is determined to be unfounded; or compromise or resolve the complaint in any reasonable manner, including the payment of a refund, if any have been received, or retraining of the student will be given if agreeable with the student;
3. Record a summary of the complaint, its disposition, and the reasons; place a copy of the summary, along with any other related documents, in the student's file, and make an appropriate entry in the log of student complaints as required by Section of 73870 of Private Postsecondary;
4. If the complaint is valid, involved a violation of law, and is not resolved within 30 days after it was first made by the student, notify the Council, the accrediting association, and resolution or lack of resolution. A person who has duty to provide notice under this paragraph is not required to disclose any matter to the extent of that person's privilege under Section 940 of the Evidence Code. If the authorized person dose not provide all of the information required by this paragraph because of claim of privilege under Section 940 of the Evidence Code, the institution shall not appoint another person, who may not lawfully claim that privilege, to provide the omitted information;
5. If the complaint is valid, determine what other students, if any, may have been affected by the same or similar circumstances and provide an appropriate remedy for those students;
6. Implement reasonable policies or procedures to avoid similar complaints in the future;
7. Communicate directly to any person in control regarding complaints, their investigation and resolution or lack of resolution:
   • A student may loge a complaint by communicating orally or in writing to any teacher, administrator, admissions personnel, or counselor. The recipient of the complaint shall transmit it as soon as possible to the School Administrator to resolve complaints and shall attempt to resolve complaints related to that person's duties;
   • If a student orally delivers the complaint and the complaint is not resolved either within a reasonable period or before the student again complains about the same matter, the institution shall advise the student that a complaint must be submitted in writing and shall provide the student with a written summary of the institution's complaint procedure.
   • If a student complains in writing, CSTA shall, within 10 days of receiving the complaint, provide the student with a written response, including a summery of CSTA's investigation and disposition of it. If the complaint or relief requested by the student is rejected, the reasons for the rejection;
   • The student's participation in the complaint procedure and the disposition of a student's complaint shall not limit or waive any of the student's rights or remedies. Any document signed by the student that purports to limit or waive the student's rights and remedies is void.

California Security Training Academy will retain all student's records for a period of five (5) years at CSTA's primary administrative office located at 5659 1/2 Stockton Blvd., Sacramento, California. Duplicate records will be maintained off-site.

If in the event that CSTA should close, all records shall be maintained for a period of five (5) years at a specified location, and shall be available for inspection and copying during normal business hours and may be charged reasonable costs actually incurred by CSTA for the use of CSTA's equipment and material to make copies as specified in Section 1563(b)(1) of the Evidence Code. If in the event that CSTA should close, all records shall be maintained for a period of five (5) years at a specified location, and shall be available for inspection and copying during normal business hours and may be charged reasonable costs actually incurred by CSTA for the use of CSTA's equipment and material to make copies as specified in Section 1563(b)(1) of the Evidence Code.

CSTA does not offer English as a second language, but will accommodate students with limited English skills and test orally.

Please see the Enrollment Agreement and Notice of Student Rights for the refund policy.

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